Elinchrom New Distributor in Malaysia – Shriro Malaysia

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Shriro Malaysia have been appointed as the Exclusive distributor for Elinchrom products in Malaysia, effective 1st August 2017.

For servicing and spare part related, please refer to Shriro Malaysia.
Email: imaging@shriro.com.my
Contact No: 603-7874 9842
Service Centre Address: Shriro Malaysia at Lot 22&24, Jalan 225, Section 51A, 46100, Petaling Jaya, Selangor Malaysia.
(Open from Monday to Friday, 8.30am – 5.30pm), except Public Holiday.

Elinchrom Service – Terms & Conditions

  • Inspection Process & Fee
    • RM50 inspection fee will be imposed. Upon confirmation of repair, the inspection fee will be waived
  • Labour Fee – Labour Fee is vary from different category of lights and accessories
    • Compact Series – RM150
    • Battery Pack Series – RM200
    • Power Pack Series – RM250
    • Other Accessories – RM150 & above
  • Courier Charges
    • If Within warranty period – Customer to bear the freight charges to Shriro Malaysia
    • If NOT Within warranty period – Customer to bear all freight charges during repair
  • Warranty Period*
    • 2 Years manufacturing warranty*
    • Manufacturing warranty covers the cost of parts & labour*
  • The warranty does not cover the damage resulting from:
    • Abuse, accident, misuse, improper storage, exposure to liquid, moisture, and dampness.
    • External causes such as collision, fire, flooding, sand, dirt, windstorm and lighting.
    • Exposure to extreme weather conditions such as acts of god, theft, blown fuse or improper use of electrical source
    • Improper testing, operation, maintenance, installation or any alteration or modification of the products
    • Cosmetic damages including but not limited to dents or scratches in decorative, structural, or non-operative parts resulting from normal customer use
    • Serial number or warranty seal on the equipment has been altered, defaced or removed.
  • General T&C
    • Customer need to present the original sales invoice during warranty claim. Failed to do so, Shriro Malaysia has the right to treat this as non-warranty products
    • All changed parts are non-returnable
    • All parts changed by Shriro Malaysia, shall be covered by a 3 MONTHS warranty period from the date when the repair is completed.
    • Customer shall collect their products within 5 days after receiving email or call from Shriro Malaysia