i've searched and searched PM but can't find an accurate answer. yes, i've also read this > http://www.photomalaysia.com/forums/...-shutter-count
i've installed "EOS Utility" with the CD i got when i bought my camera
i've visited http://www.astrojargon.net/
i've downloaded "EOSInfo" for Windows
i plug in my memory card with a CF card reader and i get no response
so, i leave the memory card in my Canon 7D and i plug in the USB cable to my camera and switch it on and i get this screen
what am i doing wrong?